Refund and Returns Policy
Welcome to the aventurehealth.com Refund and Returns Policy
We extend our gratitude for choosing aventurehealth.com. Our primary goal is to provide you with premium products and exceptional customer service. In the rare event that your satisfaction is not complete, we have established a transparent refund and returns policy to ensure your peace of mind.
Refund Policy
We are pleased to offer full refunds for products that meet the following criteria:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 24 hours of delivery. We will arrange for the return of the product and provide you with the option of a complete refund or a replacement, depending on your preference.
- Incorrect Items Shipped: In the event that you receive a product different from what you ordered, please notify us within 24 hours of delivery. We will facilitate the return of the incorrect product and promptly dispatch the correct item or provide a full refund.
Returns / Cancellation Policy
We do not accept returned or canceled orders if the products are not damaged, defective, or incorrect.
Initiating a Refund or Return
To initiate a refund or return for damaged, defective, or incorrect products, please follow these steps:
- Contact our customer support team via email at [hello@aventurehealth.com]. Provide your order number, the reason for the refund or return, and any relevant details.
- Our customer support team will guide you through the return process, provide a return authorization, and furnish instructions on how to ship the product back to us.
- Securely package the product, including a copy of the purchase receipt and the return authorization, and send it to the address provided by our customer support team.
Refund Process
Upon receiving and inspecting the returned product, we will process your refund within 7 days. Refunds will be issued through the original payment method used for the purchase. Please note that the refund may take additional time to reflect in your account, depending on your financial institution’s policies.
Items Not Eligible for Refund
Certain products may not qualify for refunds or returns due to health and safety regulations.
Contact Us
If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact our customer support team at [hello@aventurehealth.com].
Last Updated: [21/03/2024]